Portals

Customer Portal

A customer portal is a dedicated hub where customers can manage their relationship with your organisation, such as, submitting forms and raising requests, checking the status of their open requests, accessing knowledge and articles. Here are some additional benefits of having a customer portal:

  • Increased customer satisfaction: A customer portal provides customers with a quick and easy way to access information and resolve issues on their own, which can lead to increased customer satisfaction.
  • Improved efficiency: A customer portal can help reduce the number of requests that your team receives, freeing up time for your team to focus on more complex issues.
  • Better customer engagement: A customer portal can help you build stronger relationships with your customers by providing them with a personalized experience.
  • Increased customer loyalty: By providing customers with a self-service portal that meets their needs, you can increase customer loyalty and retention.
  • Cost-effective: A customer portal can help you reduce costs associated with customer support by allowing customers to resolve issues on their own.

Microsoft Portal

Cloudhunter specialises in the Microsoft Power Apps Portal solution, also know as Microsoft Portal, or Portal Pages. We love the Microsoft Portal due to the following reasons:

  • Integrated: It works natively with Microsoft Dynamics 365/CRM. It integrates business data from a wide variety of Microsoft and third-party sources.
  • Fast to built: Due to the low-code design a portal can be built relatively quickly.
  • Beautiful UI: The platform is highly customisable and provides a rich set of customizable widgets that can be used to create beautiful and responsive user interfaces.
  • Flexible Authentication: With Azure AD B2C customers can login with their own email addresses.
  • Low cost of ownership: Microsoft Portal is a cloud based system, which means there is no infrastructure investment and no expenditures associated with hardware upgrades or maintenance. You don't need to buy the software upfront as it's a subscription-based.